Straight answers before you invite us into your space.

Yes. You can save a quote to your KFE account and return to it later. Saving a quote does not create a confirmed appointment or authorize payment.

Large properties, heavy buildup, unusual conditions, or inputs that fall outside the automatic pricing rules may need a manual review before KFE confirms a final price.

Residential quotes are generally valid for 14 days and remain tied to the pricing version used when the quote was created.

Yes. Material changes to the service type, property details, condition, or frequency may require the quote to be recalculated.

No. Customers may arrange approved access instructions through their account. Sensitive access information is handled separately from ordinary service notes.

KFE plans each service around the supplies and equipment required for the accepted scope. Special product requests should be communicated before service.

Please make the agreed cleaning areas reasonably accessible, secure valuables, and communicate any access, pet, or property conditions that could affect service.

Pets are welcome in the home, but customers should make arrangements that allow the cleaner to work safely and access the areas included in the service scope.

It is KFE’s quality process for tying completed service to the agreed scope. Required checklist items, exceptions, completion records, and operational details help document what occurred during the job.

Report a contracted cleaning deficiency within 24 hours. KFE reviews the issue against the accepted scope and arranges an appropriate service correction when warranted.

No. Service correction applies to deficiencies within the contracted scope. It does not add tasks or upgrade a standard service into a deep cleaning.

KFE’s process can record exceptions such as customer skip, inaccessible area, issue, or not-applicable rather than incorrectly marking the task complete.

KFE’s launch schedule uses weekday arrival windows. Availability is shown during booking and may vary by date and service duration.

For standard recurring service, KFE’s payment model is designed to charge authorized payment methods after verified service completion according to the accepted terms.

Changes made 24 or more hours in advance normally have no fee. Changes inside 24 hours may be charged up to 50%, and same-day no-access may be charged up to 100%, subject to management discretion and the accepted policy.

Quotes, upcoming appointments, agreements, and future service records are tied to your customer account and available through the KFE customer portal as those features become active.